Shipping policy

Shipping Policy

Thank you for shopping with Ruh Al Oud. We aim to deliver your order promptly and safely.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or bank holidays.

Shipping Rates & Delivery Times We currently ship within the United Kingdom. Shipping costs and estimated delivery times are calculated at checkout.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at hello@ruhaloudperfume.co.uk, and we will do our best to resolve the issue promptly.

Contact Us: For any shipping enquiries, please email us at hello@ruhaloudperfume.co.uk.